Identified - We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.
As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.
https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration
Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.
https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration
Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
Enterprise Messaging Integrations
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Microsoft Teams
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Embedded AI Assistant
Operational
Cisco Webex Teams
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Google Chat
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Slack Messaging
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Slack Apps/Integrations/APIs
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Slack Notifications
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Slack Connections
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Access Skills
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Account Access
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Group Access
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Software Access
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Smart Forms
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Enterprise Approvals
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Enterprise Search
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Concierge
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Triage
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Lookups
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Employee Experience Insights
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Multilingual Support (MLS)
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Tools Studio
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Paths Workspace
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Queries Workspace
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Events Workspace
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Plugins Workspace
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Control Center
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Channel Resolver
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Moveworks AI Assistant
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Employee Communications
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My Moveworks Portal
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Moveworks Setup
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Moveworks Documentation
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Support
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Community
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Productivity Boost
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Brief Me
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Quick GPT
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AI Assistant Analytics
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AI Assistant Insights
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Data API
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Live Agent Chat / Handoff
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Live Agent Message Brokering
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Connectors
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EmployeeWorks Web App
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EmployeeWorks Web App
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Degraded Performance
Partial Outage
Major Outage
Maintenance